FAQ's

 

Frequently Asked Questions


Do you stock custom door sizes?

Are prices of custom sizes more than standard sizes?
Do you make swing doors?
Do you do installations?
How long does it take to receive my doors?
Do you ship anywhere?
Do I pay sales tax to Open | Close Doors?
How do I place an order?
How do I calculate S&H?
Can I get a drawing of my Sliding Door System to see what it will look like?
Can I specify a custom-color frame finish?
Do the dimensions I give need to be to the nearest inch?

 


 

Do you stock custom door sizes?

We do not stock any finished sized sliding door systems.  This is largely due to our wide range of sizes, finishes, and options.  We do; however, stock the materials required to fabricate your desired sliding door system, which enables us to reduce lead time and get your finished sliding door system to you quickly.

 

Are prices of custom sizes more than standard sizes?

We understand with sliding door systems, there isn’t much of a standard… you simply need sizes that fit your existing space.  For that reason, we build all of our door systems to your size – whether they may be a ‘standard’ or not.  With that said, prices are not more for custom sizes than standard sizes – they are based on an equal pricing structure.

 

Do you make swing doors?

We do not fabricate doors suitable for a swing operation – sliding only.

 

Do you do installations?

We are a fabricator only, but our installations are fairly simple.  With our Closets and Room Dividers, there is a basic two-step installation process – (1) the ceiling and floor tracks (if applicable) are screwed into place and (2) the doors are then hung on the roller wheels inside the track and snapped into place.  Installation Instructions can be found on the product pages.
Our Pocket Doors can be mounted on almost any Pocket Door Framing system.  For ease of installation and availability, we recommend the 1500 Heavy Duty Pocket Door Frame kit by Johnson Hardware.  These kits are made with the highest quality on the market and can be found or ordered at most The Home Depot or contractor supply stores.

 

How long does it take to receive my doors?

Lead time depends on system type and options but generally runs from 4 weeks to 6 weeks (dependent upon product type and quantity.)  Contact us at sales@openclosedoors.com and we can estimate a lead time for you given your system finishes and options.

 

Do you ship anywhere?

We ship throughout the entire U.S. & Canada and internationally upon request.

 

Do I pay sales tax to Open | Close Doors?

We collect sales tax for orders shipped within the state of California.  For all other states, we do not collect sales tax on their behalf, so you will not pay that to us.

 

How do I place an order?

Once you determine your required system, size, and finish, we can complete a formal quote for you.  We can then arrange for payment of your system.  After this is done, your order is immediately placed and we will be fabricating your system immediately.  Walk through the order placing process on our Order page here.

 

How do I calculate S&H?

Once it is determined what the total size and weight of your door system will be, we can tell you S&H cost.  This is usually done once we quote your system, but can be estimated before by contacting us at sales@openclosedoors.com.

 

Can I get a drawing of my Sliding Door System to see what it will look like?

Sure – we can complete a scaled drawing of your sliding door system to size for your approval once an order is placed.  If any dimensions need to be altered with your sliding door system, we can make changes and update your approval drawing so it fits perfectly in your space.

 

Can I specify a custom-color frame finish?

Yes – we can accommodate custom colors for your frame finishes.  To specify a particular powder coat finish, please specify an RAL # or vendor spec.


Do the dimensions I give need to be to the nearest inch?

No - we can build down to the nearest 1/8" inch.. no problem.


Copyright © 2014 Open | Close Doors, All rights reserved.